Nicole DeHoratius is an expert in the effective management of retail supply chains. In her research, Nicole identifies mechanisms for improving retail performance and operational execution. She has written several case studies across a variety of industries including retail, fashion apparel, and quick-service restaurants and has published in leading journals such as California Management Review, Harvard Business Review, and Management Science. In 2009, the Manufacturing & Service Operations Management Society awarded her its Best Paper Award for her article "Retail Inventory Management When Records are Inaccurate" (coauthored with Adam Mersereau, University of North Carolina, and Linus Schrage, University of Chicago).
Nicole presents frequently to industry groups and has conducted industry projects with a number of firms including Fred Meyer, Hugo Boss, J. C. Penney, McDonald's, Procter & Gamble, Staples, Target, Quantum Retail, and Ulta Beauty. In addition, Nicole serves as a senior editor for the Production and Operations Management Journal and an associate editor for Decision Sciences and M&SOM. She guest edited recent issues of the Journal of Operations Management and INFORMS Transaction on Education. One of the organizers of the 2005 founding POMS Supply Chain College Conference, Nicole is currently a member of the college's board.
Nicole received her D.B.A. from Harvard Business School, her M.Sc. from the University of Sussex as a Rotary Ambassadorial Scholar, and her A.B., magna cum laude, from Harvard College. Prior to her graduate studies, Nicole was a researcher at the RAND Corporation, a public policy think tank, and was on the Board of Directors of the MIT Enterprise Forum of Washington-Baltimore, Inc.
Nicole joined Chicago Booth in 2001 and teaches Operations Management to University of Chicago Executive MBA students in Chicago, London, and Singapore. Her teaching experience also includes the delivery of MBA courses in supply chain management and operations strategy in Booth’s Executive Education program.
With Elliot Rabinovich, “Field Research in Operations and Supply Chain Management,” Journal of Operations Management (2011).
With Zeynep Aksin, “Introduction to the Special Issue: Teaching Services & Retail Operations Management,” INFORMS Transactions on Education (2010).
With Ananth Raman and Zahra Kanji, “Supply Chain Optimization at Hugo Boss (A) and (B),” Harvard Business School (2009).
With Ananth Raman, "Inventory Record Inaccuracy: An Empirical Analysis," Management Science (2008).
With Marshall Fisher and Serguei Netessine, "McDonald’s Corporation: Launching McCafe," University of Pennsylvania, The Wharton School (2008).
REVISION: The Impact of Supplier Reliability on Retailer Demand
Date Posted: May 03, 2013
To set inventory service levels, firms must understand how changes in service level affect customer demand. While the effects of service level changes have been studied empirically at the level of the end consumer, relatively little is known about the interaction between a retailer and a supplier. Using data from a manufacturer of branded apparel, we show increases in service level to be associated with statistically significant increases in retailer orders (i.e., demand, not just sales). Contro
REVISION: Inventory Management with Purchase Order Errors and Rework
Date Posted: Dec 12, 2012
In a retail distribution center, the fulfillment of a purchase order (PO) occasionally arrives with errors that the retailer can correct through rework. PO fulfillment errors, which we will refer to as PO errors in brevity henceforth, include “ticket errors,” in which an incorrect stock keeping unit (SKU) number or sale price is put on the tickets attached to some items in a PO. These errors are different from the random yield errors well-known in the literature. Using data from a large reta
REVISION: Point-of-Care Testing: Improving Emergency Department Performance through Process Redesign
Date Posted: Dec 08, 2012
Hospital emergency departments (EDs) typically rely on central laboratories to analyze patient samples for the purposes of diagnosing and treating patients. Point-of-care testing (POCT) is a process redesign that shifts the analysis of samples from the central lab to the ED. Using a queueing model, we generate hypotheses about how POCT impacts operational performance and then test those hypotheses empirically using data collected from a large, urban, tertiary, academic hospital. Specifically, we
New: Supply Chain Optimization at Hugo Boss (B) - The M-Ratio
Date Posted: Jun 12, 2009
We evaluate the impact of a supply chain pilot implemented at Hugo Boss. This pilot entailed altering the way in which Hugo Boss orders from its suppliers. We explore the challenge of assessing the impact of supply chain change, the link between operational performance and firm performance, and the relationship between sales, inventory, and product availability.
New: Supply Chain Optimization at Hugo Boss (A)
Date Posted: Jun 12, 2009
Inventory, Order management cycle, Order processing, Order quantity, Lines of business, Product management, Consumer goods, Department stores, Retail stores, Retailers, Retailing, Supply chain management, Supply chains.