Faculty & Research

Nicole DeHoratius

Adjunct Professor of Operations Management

Address :
5807 South Woodlawn Avenue
Chicago, IL 60637

Nicole DeHoratius is an expert in the management of retail operations. As a faculty member of the University of Chicago’s Booth School of Business, she has published in leading journals such as Management Science, Harvard Business Review, and California Management Review. The Manufacturing & Service Operations Management (MSOM) Society awarded her its Best Paper Award for her article "Retail Inventory Management When Records are Inaccurate" (coauthored with Adam Mersereau and Linus Schrage). Her industry projects include work with Fred Meyer, Hugo Boss, McDonald’s, Procter & Gamble, Staples, Target, Ulta Beauty, and Walmart. Nicole serves as the Past-President of the Production and Operations Management Society (POMS) College of Supply Chain Management and as an associate editor for MSOM and senior editor for POM.

Nicole received her D.B.A. from Harvard Business School, her M.Sc. from the University of Sussex as a Rotary Ambassadorial Scholar, and her A.B., magna cum laude, from Harvard College. She joined Chicago Booth in 2001 and since then has taught operations management, service operations, and supply chain management to executives in programs and companies around the globe.


2015 - 2016 Course Schedule

Number Name Quarter
40101 Supply Chain Strategy and Practice 2016 (Winter)
40801 Operations Management 2015 (Fall)
40810 Strategic Service Design and Delivery 2016 (Summer)

2016 - 2017 Course Schedule

Number Name Quarter
40101 Supply Chain Strategy and Practice 2017 (Winter)
40801 Operations Management 2016 (Fall)

Research Activities

Supply chain management, retail operations, execution, product availability, vendor management, incentives, operations strategy, labor planning, customer satisfaction, consumer goods, operations management, emerging markets, executive development, operations strategy, apparel, Asia-Pacific.

Craig, N.  DeHoratius, N. and A. Raman.  The Impact of Supplier Inventory Service Level on Retailer Demand, forthcoming, M&SOM.

Goyal, S., Hardgrave, B., Aloysius, J., N. DeHoratius. The Effectiveness of RFID in Backroom and Sales Floor Inventory Management, forthcoming, International Journal of Logistics Management.

Craig, N., N. DeHoratius, N., Y. Jiang, D. Klabjan. 2015. Execution Quality: An Analysis of Fulfillment Errors in a Retail Distribution Center. Journal of Operations Management, 38: 25-40.

DeHoratius, N., D. Pajovic. 2015. Opportunities and Challenges for Engaging Merchants in the Protection of Retail Assets. Retail Industry Leaders Association.

DeHoratius, N., Z. Ton.  "The Role of Execution in Managing Product Availability", Retail Supply Chain Management, Chapter 4: 53-77; edited by N. Agrawal and S. Smith, Springer (2015).

DeHoratius, N., L. Rohrer "Seyfarth Lean: Transforming Legal Service Delivery at Seyfarth Shaw", Harvard Law School (2015).

DeHoratius, N. "Global Sourcing at Walmart", University of Chicago Booth School of Business (2014).

Barratt, M., N. DeHoratius. 2012. Retail Analytics and Behavioral Operations: A Recipe for Superior Performance. Cutter Consortium Data Insight & Social BI Executive Update, 12(13): 1-6.

DeHoratius, N., E. Rabinovich, "Field Research in Operations and Supply Chain Management," Journal of Operations Management (2011).

DeHoratius, N. "Inventory Record Inaccuracy in Retail Supply Chains," Wiley Encyclopedia of Operations Research and Management Science, edited by James J. Cochran (2011).

Aksin, Z., N. DeHoratius. "Introduction to the Special Issue: Teaching Services & Retail Operations Management," INFORMS Transactions on Education (2010).

For a listing of research publications please visit ’s university library listing page.