Nicole received her D.B.A from Harvard Business School, her M.Sc. from the University of Sussex as a Rotary Ambassadorial Scholar, and her A.B., magna cum laude, from Harvard College. She joined Chicago Booth in 2001 and since then has taught operations management, service operations, and supply chain management to executives in programs and companies around the globe. For exemplifying the characteristics students most value in their professors, Nicole earned the 2015 and 2016 Rotman School of Management Teaching Award.

Research Interests

Supply chain management, retail operations, execution, product availability, vendor management, incentives, operations strategy, labor planning, customer satisfaction, consumer goods, executive development, apparel.

Academic Areas

  • Operations Management

Working Papers

2022 - 2023 Course Schedule

Number Title Quarter
40811 Driving Profitable Growth in Services 2023 (Summer)
40101 Supply Chain Strategy and Practice 2022 (Autumn)