Amy Ward's research focuses on the approximation and control of stochastic systems, with applications to the service industry. Much of her past work has focused on the impact of customer impatience and abandonments on performance. Her recent work investigates the interactions between behavioral incentives and operational efficiency in service systems. Please view her personal web site for a list of her published papers. Please view here for a recent Chicago Booth Review Q&A.
Ward recently was chair of the Applied Probability Society (term 11/2016-11/2018) and also recently was the Service Management Special Interest Group (SIG) Chair for the MSOM Society (term 6/2017-6/2019). She serves as the Stochastic Models Area Editor for the journal Operations Research.
Prior to joining Booth, Ward was Professor of Data Sciences and Operations at the University of Southern California Marshall School of Business. She has also been a Visiting Associate Professor in the Computing and Mathematical Sciences Department at Cal Tech, and an Assistant Professor in Industrial and Systems Engineering at the Georgia Institute of Technology. Outside of academia, during her doctoral studies, she spent several summers at AT&T Laboratories.
Ward earned both a PhD and MA from Stanford University, and she holds a BA from Claremont McKenna College.
2020 - 2021 Course Schedule
||Managing Service Operations
||Queueing Models for Service Operations Management