Shereen Chaudhry
Assistant Professor of Behavioral Science and Neubauer Family Faculty Fellow
What Prevents Us from Saying ‘Sorry’?
Sometimes unresolved disputes fester when neither party will take the risk of apologizing first.
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Biography
Shereen Chaudhry studies how people navigate social interactions and relationships with others by examining patterns in how people use language and speech acts when they communicate with one another. In some cases, she applies the lens of game theory to better understand how people subtly coordinate (or fail to coordinate) in conversations. She is interested in the downstream consequences these behaviors have in contexts important for organizations like conflict management, negotiations, teamwork, and customer satisfaction. Her education and research training at the intersection of psychology, economics, and neuroscience. Chaudhry's research has been published in Journal of Personality and Social Psychology, Psychological Review, Organizational Behavior and Human Decision Processes, Current Opinion in Psychology, the Journal of Risk & Uncertainty, and the Journal of Economic Behavior & Organizations.
Prior to joining Booth, Chaudhry was a Postdoctoral Research Fellow at the Wharton Risk Management and Decision Processes Center. In her work at the Center, she focused on identifying risk communication strategies that are informed by the psychological processes behind the perception of risk, and that can help people make better decisions about protecting themselves against rare, but catastrophic events.
Chaudhry received a PhD in Behavioral Decision Research from the Department of Social and Decision Sciences at Carnegie Mellon University. Additionally, she earned a BS in Brain and Cognitive Sciences at MIT and a Master of Health Administration at Cornell University.
Selected Publications
Wang, J.*, Chaudhry, S.J., & Koch, A. (forthcoming) “Reminders Undermine Impressions of Genuine Gratitude.” Accepted for publication at Journal of Personality and Social Psychology.
Yu, J.* & Chaudhry, S.J. (forthcoming) “‘Thanks, but no thanks’: Gratitude Expression Paradoxically Signals Distance,” Accepted for publication at Journal of Personality and Social Psychology. https://papers.ssrn.com/abstract=4549777
Molnar, A., Chaudhry, S.J., & Loewenstein, G. (2023) “’It’s not about the money. It’s about sending a message!’: Avengers Want Offenders to Understand the Reason for Revenge,” Organizational Behavior and Human Decision Processes, 174, 104207. https://doi.org/10.1016/j.obhdp.2022.104207
Chaudhry, S.J. & Wald, K.A.* (2022) “Overcoming listener skepticism: Costly signaling in communication increases perceived honesty,” Current Opinion in Psychology, 101442. https://doi.org/10.1016/j.copsyc.2022.101442
Chaudhry, S.J., Hand, M., & Kunreuther, H. (2021) “Broad bracketing for low probability events,” Journal of Risk and Uncertainty, 61(3), 211-244. http://dx.doi.org/10.1007/s11166-020-09343-4
Robinson, P.J., Botzen, W.J.W., Kunreuther, H., & Chaudhry, S.J. (2021) “Default Options and Insurance Demand,” Journal of Economic Behavior & Organization, 183, 39-56. https://doi.org/10.1016/j.jebo.2020.12.017
Chaudhry, S.J. & Loewenstein, G. (2019) “Thanking, apologizing, bragging, and blaming: Responsibility exchange theory and the currency of communication.” Psychological Review, 126(3), 313-344. http://dx.doi.org/10.1037/rev0000139
Chaudhry, S.J. & Klinowski, D. (2016) “Enhancing autonomy to motivate effort: An experiment on the delegation of contract choice.” in Sebastian J. Goerg, John R. Hamman (ed.) Experiments in Organizational Economics (Research in experimental economics, vol 19). Emerald Group Publishing Limited, pp.141-157. [link]
Bhatia, S. & Chaudhry, SJ. (2013). The dynamics of anchoring in bidirectional associative memory networks. In Proceedings of the 35th Annual Conference of the Cognitive Science Society (pp. 1899-1904). [link]
*Indicates student co-author
Get Insights from Shereen Chaudhry in Chicago Booth Review
Line of Inquiry: Shereen Chaudhry on Why We Hesitate to Apologize
Research examines a hurdle to offering an apology in conflicts in which both parties are to blame.
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What Revenge Seekers Are Really After
Is revenge about fairness, or teaching someone else a lesson?
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