March SMPIG: Following expertise, how much of your strategy uses human experience?

Chicago Booth Alumni Club of Chicago

March 17, 2017: 7:30 AM - 8:45 AM

Leaders often emerge when others perceive their capabilities, authority and expertise.


Lockton Company
500 W. Monroe
Chicago, Illinois

Event Details

Authority is granted, whereas expertise develops over time through personal interactions, and/or experience. The demonstrated ability to select, match and or adapt responses to a given situation depends on the number, variety and results of previous experiences. The more reliably an individual demonstrates results, the more dependable they become and others willingly grant them greater responsibilities.

Hal the computer in 2001 challenged the authority of humans' leadership and command. Today's computers and assorted decision support systems such as navigation, or pattern matching diagnostics increasingly alter human experiences and decision-making capabilities. Many tasks at home or work depend on machines' reliability and our perception of their authority and expertise. Do I trust my intuition and knowledge or what the application on my phone tells me?

When do intuition and subjective expertise based on human experience produce greater value than the growing array of automated decision-making support systems produce?

If you've ever ignored the advice of your navigation system, or rekeyed a google search to improve the results or doubt results delivered via technical means than the March discussion offers you to think strategically with your peers about the implications.

Register Now and Join Us*

Friday, March 17, 7:30 am – 8:45 am, Lockton Company, 500 W. Monroe St., Chicago IL

Please preview the following articles in advance as they focus the discussion, and identify the strategic challenges of leading with intuition and expertise.

*NOTE: Building security requires registration in advance, and seating is limited to the first 20 people who sign up. If your schedule changes, please let Rachel Kaberon know (, or 847-687-8480) and she will give your seat to someone else.

Even if you can't join us, hope you will read our blog. Not only is it a good read, but you can learn what your peers are thinking, and the takeaways from previous discussions. We welcome your thoughts and input.


All can be lost: the risk of putting our knowledge in the hands of Machines

The Atlantic, November 2013

Nicholas Carr

Conditions for Intuitive Expertise: A Failure to Disagree

American Psychologies, September 2009

Daniel Kahneman and Gary Klein

Understanding Human Over-reliance on Technology

Instittue for Safe Medication Practices

September 2016


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Deadline: 3/16/2017


Rachel Kaberon