I am eager to cultivate skills to improve government service delivery. The government has an enormous and diverse customer base. (All of us!) I want to learn about the innovative ways the private sector thinks of customer acquisition, experience, and retention to improve the experience of interfacing with government and strengthen outcomes associated with government services.
I have worked in local, state, and federal government across numerous disciplines, including workforce development, public health, and climate. The common threads are expanding economic opportunity and closing equity gaps so more people can enjoy a robust quality of life. With the benefit of my MBA, I plan to explore how the private sector can be a stronger partner in achieving these goals. Lately I am captivated by novel and emerging social issues, such as addressing the epidemic of loneliness, as well as preventing artificial intelligence from exacerbating existing economic vulnerabilities.
I am a firm believer that the public and private sectors must be partners in solving complex social problems. I expect my Booth classroom experiences will help me learn the “language of business” so I can be a better bridge-builder between sectors. I am excited to be a sponge inside and outside of the classroom, soaking in new ideas and expanding my horizons.
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