Event Details
The article for August is “Putting the Service-Profit Chain to Work” from the July – August 2008 issue of the Harvard Business Review as part of the “Best of HBR” series. Outstanding service organizations focus on customers and frontline workers. The service profit chain puts hard values on soft measures, helping managers quantify their investment in people and then integrate those measures into a comprehensive service picture.
This article is available for purchase at the Harvard Business Review website for a nominal fee (fee to subscribers) and is also available at many public and corporate libraries.
Each month we explore the topic through a facilitated discussion of an article which is available free or at a nominal cost from a leading business publication. Our past topics have included: closing the gap between strategy and execution, participative management, innovation, how successful leaders think, leadership and behavioral economics. Future articles will explore additional areas of strategy. Suggestions for future articles or future topics are welcome. Please send your information to strategyig@chicagogsbclub.org.
This is a discussion event and will not include a featured speaker.
Meetings are usually held on the third Friday of the month in the 11 South LaSalle Building. Meetings in 2008 will be: September 19, October 17 and November 21.
It is important that this group stays in compliance with applicable laws and regulations regarding the protection of intellectual property and copyrights. Accordingly, we are not able to provide copies of articles that are discussed, but we do direct you to sources where these articles are available either for free or for purchase. Most sites that provide articles in downloadable format stipulate that these articles are for personal use only and not for distribution to others. Please respect whatever limitations or conditions are attached to the articles you download.
Registration
Register Online
Include your email address when registering. It is needed for the email confirmations which will be provided on or before August 13.
If you need to cancel, email Dennis Aust at dennis.aust@chartermast.com so that we may give your seat to someone else.
Deadline: 8/12/2008