Achieving Best Service: Serving Your Clients, Community, and Yourself
Event Details
Join Joyce Frost, '89, as she leads a discussion on what it really means to "serve." Drawing from her background in marketing and client services, her commitment to altruism and community service, and her firmly-held belief in the importance of self-care, Joyce will identify best practices used to serve others in the workplace, community, and at home.
Speaker Profiles
Joyce Frost (Speaker) '89
Co-Founder & Partner, Riverside Risk Advisors
Joyce Frost is co-founder of Riverside Risk Advisors and has over 25 years of experience in the interest rate, currency and credit derivatives markets.
Prior to founding Riverside, Joyce was a Senior Vice President of Cournot Capital Inc, a highly successful seller of credit protection sponsored by Morgan Stanley. In her capacity, Joyce assisted in ramping up a portfolio of over $25 billion in swap notional, securing triple AAA credit ratings from three agencies, issuing $250 million of Senior Debt, and facilitating the successful sale of Cournot to an affiliate of Magnetar Capital in 2008.
Prior to Morgan Stanley and before a six year retirement, Joyce was Head of Marketing for Chase's newly-formed Credit Derivatives Group. Between 1995 and 2001, Joyce contributed to the development and execution of the bank's first credit derivatives transactions, including total return swaps, credit default swaps, off balance sheet financing vehicles and the market's first synthetic CLO. Her clients ranged from banks, insurance companies, hedge funds and corporations. During her tenure, Chase's Credit Derivatives group was rated "Best in Credit Derivatives" by Global Finance Magazine and "Best in Credit Derivatives" by Derivatives Strategies Magazine, in addition to other premier industry recognitions.
Between 1985 and 1995, Joyce was responsible for marketing fixed income derivatives to corporate, project finance, real estate and other end users. Joyce successfully concluded hundreds of transactions ranging from plain vanilla swaps to the most complex cross-border project finance transactions in Latin America. She started her fixed income career at The Northern Trust Company, continued at Chase and spent five years at Sumitomo Bank Capital Markets.
Joyce is Co-Editor of the Handbook of Credit Derivatives (McGraw Hill, 1999) and author of many articles published on the use of derivatives by corporations and other end-users. She has spoken at dozens of industry conferences throughout North and South America and Europe.
Joyce earned a B.S. in Finance from Indiana University's Kelley School of Business and an MBA in Finance from the University of Chicago's Booth School of Business.
She currently is Founding Chair and current VP, Board of Trustees of the Bronx Charter School for Excellence, one of the top rated charter schools in New York State, and Secretary of the Board of Directors of New York Cares, New York City's premier volunteer organization.
Questions
Leah Burgess
Office of Advancement
212-218-4277