June 24, 6:00 PM - 8:00 PM
Customer Value Creation: Platform for Profitable Growth
Profitable growth is an often talked about but seldom realized objective of industrial companies. The benefits of profitable growth are obvious but in reality most industrial companies do not have their strategy, processes, people and technology aligned to achieve profitable growth. What results for most companies is an ebb and flow with the general economy with intense focus on cost reduction during down times and confusion between good management and good markets during good times. Ashish Kothari and Joe Lackner from Charter Consulting will present a roadmap which companies can use to build a solid platform for profitable growth. The session will offer valuable insights to executives on how they can powercharge their growth engines through a razor sharp understanding of the origins and flow of value in the value chains they participate in.
6:00 pm - 6:30 pm : Networking
Registration:Please register Online
Profitable growth is an often talked about but seldom realized objective of industrial companies. The benefits of profitable growth are obvious but in reality most industrial companies do not have their strategy, processes, people and technology aligned to achieve profitable growth. What results for most companies is an ebb and flow with the general economy with intense focus on cost reduction during down times and confusion between good management and good markets during good times. Companies need to build a more robust and reliable growth platform. Executives from Charter Consulting will share insights into their approach of helping companies put their growth engines into top gear.Customer Value Creation (CVC) is a customer centric framework for helping companies choose the best opportunities for growth by optimizing the value creation between customers and the enterprise. CVC leverages the Outside-In approach through Customer Value Analysis along with Operational Excellence in customer facing processes to deliver profitable growth.
Ashish Kothari has more than 8 years of progressive experience in management consulting working with Fortune 500 C-Level executives in the arenas of Strategy, Process and Technology. During this period, he has helped companies in a range of industries (consumer business, software, telecommunications, petrochemicals and manufacturing) improve their sales and marketing effectiveness, develop market entry strategies into new verticals, geographies, develop and commercialize new products and improve new product development processes. Mr. Kothari speaks often at the Chicago GSB alumni roundtables. As publisher of the online journal, The Virtual Strategist (www.virtualstrategist.net), and an active member in the Chicago business community, he maintains a network of relationships with academics, thought leaders, and executives throughout industry and consulting. Mr. Kothari currently works as a Manager at Charter Consulting – one of premier consulting firms focusing on customer value creation and helping clients gain competitive advantage by realigning their operations from the outside-in. Prior to joining Charter Consulting, Mr. Kothari has held a range of positions with renowned consulting firms like Deloitte Consulting, Bearing Point, Keane Consulting and IBM Global Services. Mr. Kothari holds an undergraduate and masters degree in Chemical Engineering from Indian Institute of Technology, Mumbai and an MBA in Strategy, Finance and Organizational design from the Chicago GSB.
Joseph Lackner, Principal, is a member of the products industry practice at Charter Consulting. He has ten years of consulting and marketing experience, with a focus on helping customers leverage market insights to improve their competitive performance. He has significant experience developing and managing customer facing processes including marketing, sales, customer analysis, product development, and strategy development. Mr. Lackner has served clients in a variety of business to business markets, including industrial products, business to business services, transportation, and information technology. Prior to joining Charter Consulting, Mr. Lackner was a Vice President at John Morton Company, a boutique strategy consulting firm, where he specialized in helping companies leverage market and customer information to craft effective business strategy. He has held leadership positions in marketing and product development for services and technology companies. He earned a B.A. in Psychology from the University of Chicago. Mr. Lackner is a member of the American Marketing Association, the Product Development Management Association, and the Strategic Management Society. He is a regular speaker and has presented in front of groups including the American Marketing Association and the University of Chicago Graduate School of Business’s Marketing Roundtable.