Technical Impact: Making Your Information Technology Effective and Keeping It That Way
October 20, 2010: 6:00 PM - 8:00 PM
Al Kuebler presents his book Technical Impact - Making Your Information Technology Effective, And Keeping It That Way. This book will simply provide you with four things:
•Proven ways to make the contribution of the IT function as beneficial as possible to the business it serves;
•Proven ways to ensure that the IT function is fully recognized for the positive impact it has on business performance;
•Enough explicit examples to instill confidence that these approaches are doable in any IT organization; and
•Advice on how to get started, even though you have no buy-in except your own.
Al has found that the collective use and adaptation of these lessons has an important outcome: an IT function that is continuously improving its effectiveness to the enterprise.
This book is intended for IT professionals and general managers who wish to make their IT management function more directly responsive to the businesses they serve.
It will also give IT professionals insight into ways to make their IT career last and make it count, remain enthusiastic about their contributions and improve their sense of accomplishment and reward.
Chicago Booth Gleacher Center
450 City Front Plaza Drive
$15.00 (Book is not included)
Online registration and payment required.
6:00 PM-8:00 PM: Appetizers & Cash Bar
Al Kuebler (Speaker)
Author, Owner, Technical Impact
As chief information officer (CIO) for Alcatel, AT&T Universal Card and McGraw-Hill, was responsible for the planning, building and running of all information technology (IT) services for these enterprises. Initiatives included the application of IT industry best practices (CMMI, ITIL/ITSM and MOF) to improve the quality, productivity and responsiveness of IT services provided to all business components. In these positions, and through a client-focused transformation within IT, proactively introduced significant beneficial changes to avoid cost, improve service and increase revenue through more effective application of IT services.
As director of process engineering for Europe/North America Citibank Credit Card Division, initiatives included: applying business process engineering and imaging technologies to more rapidly resolve client issues; improved cardholder service through enhanced call center capacity forecasting and developing new electronic commerce offerings via the Internet.
As senior deputy director and CIO Information Systems & Technology (IST) for Los Angeles County, commercialized the entire IT organization using CRM and, reversing the previous trend, annual billings grew from $155 million to $235 million.
Began his career with Computer Sciences Corporation (CSC) in various assignments for the US Army (Hawaii), Canadian Ministry of Defense (Ottawa), Marshall Space Flight Center (Huntsville) and the UK Data Processing Service (London) and others. Eventually headquartered in Europe (Brussels), responsible for directing all CSC Europe consulting and project operations (Belgium, Netherlands, Germany, Switzerland and the UK).
While at AT&T Universal Card, he was part of the management team awarded the Malcolm Baldrige National Quality Award in the Service Category by the US Department of Commerce, National Institute of Standards and Technology (NIST).
Other InformationDiscounted Parking:
•300 East Illinois Street (AMC Theater-River East Self Park Garage)
•$6.00 after 3:00pm
•Garage: Self Park Facility
•Payment: Automated; at pay-stations by cash or credit card or upon exit pay by credit card only.
•To receive discounted rate: There is a card validator at the first floor security desk of the Gleacher Center. The new system for the AMC Theater- River East Self Park Garage is automated. You will only need to insert your parking card in the validator and the new price will be automatically applied. You can validate your parking ticket at any time between your arrival at and departure from the Gleacher Center.
oGarage is located next to PJ Clarks and below the AMC Theater.
oWhen traveling east on Illinois cross over Columbus and enter the Garage on the left (north) side of the street.
oIf driving west on Grand (north of Theater), you can enter the garage ½ block before Columbus on the left (south) side of the street.
“Al Kuebler shows IT managers at all levels how to communicate the benefits of IT in business terms. He also shows business leaders what they can expect from an effective IT management function. If you want to save money while growing your enterprise with IT, you’ll want to get and use the knowledge in this book.”
Bob Boor, Chief Technology Officer
Royal Bank of Scotland Group
“If you read only one chapter, make it, ‘What Are You Doing for Me and Why Don’t I Know It?’ It’s right on the money. As Kuebler puts it, our primary function in IT is to directly understand what the business does and needs and communicate what IT is doing for it.”
Ray Crescenzi, Senior Vice President, Technical Services
ABN AMRO, international banking
“If you want to know how to strategically apply information technology to give a competitive advantage to your business, please read this book. Al Kuebler’s direct and practical guidance (not available to me in business terms anywhere else) made this happen for my firm. Indispensable!”
Sherri Biglow, President
CLB Enterprises, Incorporated
“Al Kuebler’s book helped me obtain much more timely and accurate information from IT to make better decisions, and make them faster. It also helped me understand how my IT investments would always improve my business results.”
Russell Smith, General Manager
Reata, a leading Chicago Mercantile Exchange production and investment firm
“Al Kuebler does a great job of demystifying IT for business owners like me who don’t have a technical background. I recommend that entrepreneurs read this book to understand what they need from technology, and how to get it.”
Todd Feldman, Founder
PicJur, a leading developer of visual study aids for law schools
“Al Kuebler’s priorities—partnership and involvement with those who need IT leadership — and his approach of delivering value through IT and keeping things simple and practical changed my approach to business. By following the principles that Al conveys, you will be better able to use IT for competitive advantage, and ROI will be much more directly achievable. His is advice that transcends industry specialty or professional discipline. The knowledge in this book will make your cost for IT ever more productive.”
Preston W. Blevins, CFPIM, FBPICS, CIRM, CSCP
Author of "Food Regulatory Compliance: World-Class Supply Chain Management in Food and Nutritional Supplement Manufacturing"
“Al Kuebler makes a strong case for the importance of life-long learning, and then offers the reader a high impact short course to becoming the IT business partner organizations need and the leader people deserve, as well as finding the route to a successful IT career. Here is the means to shorten your learning curve and drive top-level outcomes for you, your team and your business.”
Gayle Magee, Principal and Founder
Global Reach: Coaching and Leadership Development Worldwide
Adjunct Faculty at the Center for Creative Leadership